Thank you for choosing CH Enterprises. This Shipping Policy explains the terms related to dispatch, delivery, transportation, and shipment of oil, spice, flour, soya, rice, and papad mill machines and related products supplied by CH Enterprises through www.chenterprises.in or direct business orders.

By placing an order with us, you agree to this Shipping Policy.

1. Order Processing

All orders are processed after confirmation of order details, availability, and receipt of applicable advance or full payment, as agreed between the customer and CH Enterprises.

Order processing time may vary depending on:

  • Product type
  • Quantity ordered
  • Availability of stock
  • Nature of customization
  • Delivery location
  • Transport arrangements

Orders are generally processed during normal business working days and hours, excluding Sundays, public holidays, and other non-working days.

2. Shipping and Delivery Timeline

Estimated dispatch and delivery timelines may be shared with the customer at the time of order confirmation. However, all delivery timelines are approximate and subject to change based on operational, logistical, transport, weather, regulatory, or other unforeseen conditions.

CH Enterprises does not guarantee exact delivery dates unless specifically agreed in writing.

3. Shipping Coverage

CH Enterprises may provide shipping and delivery support across various cities, states, and business locations, subject to transport availability and service feasibility.

Delivery to remote, restricted, or hard-to-reach areas may require additional time, charges, or special arrangements.

4. Shipping Charges

Shipping, transportation, loading, unloading, packaging, insurance, installation support, and other related charges may be:

  • Included in the quotation, or
  • Charged separately, depending on the nature of the order and delivery terms

The customer will be informed of applicable shipping or transport charges before final confirmation of the order wherever possible.

5. Third-Party Transporters

CH Enterprises may use third-party transporters, courier partners, freight carriers, or logistics service providers for shipment and delivery of products.

Once the product is handed over to the transporter, delivery timing and movement may depend on the respective logistics provider. While we try to coordinate smooth dispatch, CH Enterprises shall not be held liable for delays, damages, or losses caused solely by third-party transport providers, except where required by applicable law or expressly agreed otherwise.

6. Delivery Requirements

The customer is responsible for providing:

  • Correct delivery address
  • Proper contact details
  • Site accessibility details
  • Necessary manpower, entry permissions, unloading arrangements, or equipment at the delivery location, if required

Any delay, extra cost, failed delivery, re-delivery, or damage caused due to incorrect information or lack of arrangements at the customer’s end shall be the responsibility of the customer.

7. Inspection at the Time of Delivery

Customers are advised to inspect the shipment at the time of delivery. If the package or product appears damaged, tampered with, incomplete, or incorrect, the customer should:

  • Inform the delivery person or transporter immediately, where possible
  • Take clear photos/videos as proof
  • Notify CH Enterprises within 48 hours of delivery

Failure to report delivery-related issues within the specified period may affect the ability to process claims or provide resolution.

8. Risk and Title

Unless otherwise agreed in writing, risk in the product may pass to the customer upon dispatch, handover to the transporter, or delivery, depending on the agreed commercial terms of the order.

Ownership/title of the product may remain with CH Enterprises until full payment is received, where applicable.

9. Delays Beyond Control

CH Enterprises shall not be held responsible for shipping or delivery delays caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Strikes or labor disruptions
  • Transport failures
  • Road blockages
  • Government restrictions
  • Political disturbances
  • Pandemic-related interruptions
  • Supply chain issues
  • Force majeure events

In such situations, delivery schedules may be extended without liability.

10. Partial Shipment

In some cases, orders may be dispatched in full or in parts depending on stock availability, product readiness, or transport arrangements. CH Enterprises reserves the right to make partial shipments where necessary, unless otherwise agreed.

11. Installation and Service Visits

Delivery of machinery does not automatically include installation, commissioning, operator training, site visits, or after-sales service unless specifically mentioned in the quotation, invoice, or written agreement.

Any such services may be charged separately.

12. Incorrect Address or Failed Delivery

If delivery fails due to incorrect address, unavailability of receiver, refusal to accept delivery, lack of site access, or any customer-side issue, additional transportation, storage, handling, or re-delivery charges may apply and shall be borne by the customer.

13. Policy Changes

CH Enterprises reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective once posted on the website.

14. Contact Us

For any shipping, delivery, or dispatch-related query, please contact:

CH Enterprises
Website: Www.Chenterprises.In
Email: usdeepak22@gmail.com
Phone: +91 62023 83352
Address: Bansidih, Chas, Bokaro, JH – 827013